Refund, Return & Exchange Policy
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Last updated: November 6, 2026
At Forever Gifts, your satisfaction matters to us. We want you to enjoy every purchase. If something isn't right with your order, we're here to help.
Please read our refund, return and exchange policy below.
1. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
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Your order number.
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A clear description of the problem.
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Photos or a video showing the damaged, defective or incorrect item.
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Photos of the packaging, if relevant.
After reviewing your request, we may offer a replacement or refund, depending on the circumstances.
You will not be required to return an item unless we specifically provide return instructions.
2. Missing Items or Orders
If an item is missing from your package or your tracking information indicates a delivery problem, please contact us.
We will investigate the issue with our shipping and fulfillment partners and work towards an appropriate solution.
Please allow time for the shipping investigation before a final resolution is provided.
3. Returns and Change-of-Mind Requests
If you change your mind about a purchase, please contact us within 14 days of receiving your order.
To be eligible for consideration:
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The item must be unused and in its original condition.
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The item should be returned in its original packaging.
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You must contact us before sending anything back.
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Return instructions and eligibility must be confirmed by our support team.
Customers may be responsible for return shipping costs for approved change-of-mind returns.
Some items may not be eligible for return due to their condition or nature. Your statutory consumer rights remain unaffected.
4. Exchanges
If you receive an incorrect, damaged or defective product, please contact us.
Depending on the situation and product availability, we may arrange a replacement or another suitable solution.
We do not guarantee direct exchanges for change-of-mind requests.
5. Refund Processing
Once your refund request has been approved, the refund will be issued to your original payment method.
Please allow approximately 5–10 business days for the refund to appear, depending on your payment provider or bank.
Processing times may vary.
6. Non-Refundable Situations
Refunds may not be available in situations such as:
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Damage caused by misuse or improper handling after delivery.
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Normal wear and tear.
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Incorrect delivery information provided by the customer.
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Change-of-mind requests outside the applicable return period.
This section does not limit any rights you may have under applicable consumer protection laws.
7. How to Contact Us
For refund, return or exchange requests, please contact our customer support team.
Store: Forever Gifts
Website: https://forevergifts.shop
Email: hello.forevergifts@gmail.com
Please include your order number in every support request so we can assist you faster.
8. Policy Updates
Forever Gifts reserves the right to update or modify this policy when necessary. Any changes will be published on this page.
Thank you for shopping with Forever Gifts.
Forever Gifts – Make Every Gift Memorable.